Total Quality Management (TQM) in essence is
the development of quality processes managed, operated or delivered by trained &
competent staff. There are numerous examples of how organisations 'get it wrong'
with disastrous consequencies.
Total Quality Management may be described as:-
Everything the organisation requires to achieve its business targets
(goals) by delivering a
quality
product or service to its customers through
trained & competent
staff in a
safe
environment.
Getting it right first time every time!!
The
following are composite elements in providing a TQM service.
